Cancellation and Refund Policy

Introduction

• At Travelocompare.com, we aim to maintain clear and fair cancellation and refund procedures.
• Our policies depend largely on third-party service providers, including airlines and hotels, whose terms we adhere to.

General Terms

• Many of our bookings, including flights and accommodations, are non-refundable, although some may be eligible for refunds.
• Cancellations and refunds are primarily determined by our third-party providers, so our role is to facilitate the process based on their policies.
• Service fees charged by Travelocompare.com are non-refundable.

Cancellation Guidelines

Flights

• Certain flights may allow for cancellation and a partial or full refund, based on airline policies.
• Cancellations must be requested within the timeline specified by the airline.
• Charges such as fare differences and airline-imposed penalties may apply.

Hotels

• Hotel bookings that are refundable can be canceled according to the terms set by the hotel.
• To qualify, cancellation requests must be submitted within the hotel’s specified timeframe.
• Fees and costs related to the cancellation are subject to hotel policies.

Other Travel Services

• Cancellation rules for services such as car rentals and tours depend on the specific provider.
• Additional fees or restrictions may apply, depending on the type of service and provider.

Refund Guidelines

Eligibility for Refunds

• Refund types (e.g., cash or travel credit) are determined by the policies of the service provider.
• Any credit issued can be applied to future bookings on Travelocompare.com.

Process and Timelines

• To initiate a refund, contact our support team for assistance.
• Refunds generally take 30 to 60 days to process, as we work with the provider's guidelines.
• Receiving confirmation of a cancellation does not automatically mean a refund will be issued.

Fees and Charges

• Cancellation may incur additional charges, including penalties or booking fees.
• Any adjustments in fare will be communicated in case of rescheduling.

Key Points to Remember

• Refunds are processed back to the original form of payment.
• “No-show” passengers may be eligible for a refund only if permitted by the airline; submit a request if applicable.
• As our policies reflect the guidelines of our service providers, we may have limited control over some aspects of the process.

Contact Information

• For any questions or assistance with cancellation and refund requests, please reach out to our customer service team.
• We’re committed to helping you navigate the cancellation and refund process smoothly.